As I working in Vodafone as a customer service officer , I saw people have come with this problem very often, that is their internet is not working , they are able to do Whatsapp ,Viber on WIFI not on Celullar network. All have come from a basic problem that is the problem in the Internet settings in their phone.
If you check the Settings option in your phone you will find out a option called APN ( Access Point Name ), It is the most important settings for Internet, if you give right APN then it will go smooth. Every telecom operator have different APN. So if there is a problem in Internet , just check out the APN. If you have a wrong APN then find the right APN for your telecom operator using Google or Telecom operator Service center and put it in the right place.
Hare I will describe how to put the APN in your Android, Iphone, Windows phone And the New Blackberry OS( Blackberry OS 10 or above).
1. Android (Stock Android):
For Android go to Settings > More > Mobile networks > Choose the operator > Access point name.
if there already APN’s are available click on the APN and under the edit Access point name option , NAME : give any name , next APN : give the desire Access point name and in Authentication type option give None. That’s all, you don’t have to do nothing more then that.
Hare I have given the pictorial description of the process (Stock android only). Below I have given the pictorial description of internet settings –
For android there are different type of user interface of the OS because lot of different company have different UI but the main process is same.You just need to find out the settings option and under settings there must be APN option available , just find it out and give the right APN and then yipeee all done. 🙂
2. Iphone :
For Iphone, go to settings > Click on Cellular > then Cellular Data Network > and In place of APN give the right APN That’s all. You don’t have to do nothing more than that.
Hare is a pictorial description of that-
3. Windows Phone:
For windows phone first go to Settings > then Mobile+Sim > then press Sim Settings > Click on Add Internet APN > then put the desired Access point name and save it.
Below I have given the pictorial description of the settings –
Also published on Medium.